Frequently asked questions

  • Where is the item made and where does it ship from?
    • Our items are made here in our facility in Ontario, Canada. We ship directly to you from our warehouse.
  • I live in the USA, will I have to pay customs fees?
    • No, you will not pay anything extra.
  • How much does Shipping cost?
    • Shipping is FREE for most items
  • How long does it take to make a Personalized Item?
    • 3-5 Business days until the item is ready to ship
  • Will I receive a tracking number?
    • Yes, we provide tracking with every order
Placing a custom or personalized order
  • I dont see the name I need, how do I place an order for that?
    • The majority of our items are custom made to order, so you can choose any name you need.  Some other custom options include colors, fonts and size.
  • Can I see a preview of how my personalized item will look?
    • Yes, we have an automatic preview system that allows you to see exactly what you are getting in real time. Type in the Name you need and select the colors and watch it generate a preview right on your screen.